Refund & Cancellation Policy

Last updated: 21 July 2026

This Refund & Cancellation Policy applies to payments made to Advanced GroHair & GloSkin - Tenkasi for consultations and treatment services.

Consultation Fees

• Consultation fees are payable at the time of the consultation.
• Once a consultation has been completed, the consultation fee is non-refundable.
• If you cancel a pre-paid consultation at least 24 hours in advance, you may request a refund or a free rescheduling.

Treatment Packages

• Treatment packages are recommended after a medical consultation and are customised to each patient.
• If you choose to discontinue a package midway, refunds (if any) will be calculated after deducting charges for sessions already availed, consumables used, and applicable administrative charges, as communicated at the time of purchase.
• Package validity periods, if any, will be informed at the time of purchase.

Refund Eligibility

A refund request may be considered in situations such as:

• The clinic cancels a paid appointment or session and rescheduling is not possible.
• A treatment cannot be started because our team determines during assessment that it is not suitable for you.
• Duplicate or erroneous payment.

Cancellation by the Patient

• Requests to cancel a paid service must be made in writing (email or WhatsApp) or in person at the clinic.
• Cancellation requests made less than 24 hours before a scheduled session may attract a cancellation charge or forfeiture of that session, as informed at the time of booking.

Refund Processing Time

• Approved refunds will be processed within 7–14 working days from the date of approval.
• Refunds are made to the original payment method wherever possible. Timelines may vary depending on your bank or payment provider.

Non-Refundable Circumstances

Refunds will generally not be provided for:

• Services already rendered, including completed consultations and completed treatment sessions.
• Dissatisfaction based solely on treatment outcome, since medical and aesthetic results vary between individuals and no specific outcome is promised.
• Missed appointments without prior intimation ("no-shows"), as per the terms informed at booking.
• Consumables, medications, or products that have been opened or used, unless they are defective.

How to Request a Refund

To request a refund, contact us with your payment details and reason for the request:

• Phone: (+91) 81109 56789
• Email: tenkasi@adgrohair.com
• In person: 1B Si, No.5/1A, Madurai - Tenkasi Main Rd, near by Ishana Honda, Sakthi Nagar, Tenkasi, Tamil Nadu 627811

Each request is reviewed individually, and our decision will be communicated to you in writing.

Contact Us

Advanced GroHair & GloSkin - Tenkasi
1B Si, No.5/1A, Madurai - Tenkasi Main Rd, near by Ishana Honda, Sakthi Nagar, Tenkasi, Tamil Nadu 627811
Phone: +91 81109 56789
Email: tenkasi@adgrohair.com